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info@fastrackresources.co.uk
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Fastrack Care

Yes, it’s all about You!

Compassion! This is at the heart of everything we do and interesting to note that it is one of the 5 CQC standards ‘Compassionate treatment’.  We started Fastrack (Care) Resources out of a sincere passion for people needing care, because we understand when a family member needs care, then everyone needs care and that is what Fastrack Resources delivers, passionately delivering the best care possible to individuals and families.

Training is central to the service and core part of the carer induction process. All new carers receive an induction training course, followed by a yearly refresher. Training in specialist areas is also ongoing throughout their time with us.

We also have a specialist carer support team who are there to offer help, advice and provide a listening ear to all of our carers should they require it.

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Sometimes it takes only one act of kindness and caring to change a person’s life.

- JACKIE CHAN

What Makes Us Different

Fastrack Care is ‘fast’ in understanding your needs, specialises in providing home care to dependent adults – carefully matching carers to meet the needs of our clients.

Positive Recommendation

We are growing through referrals and positive recommendations based on our consistently good service to our clients and carers.

Regulated Service

We are registered with CQC (Care Quality Commission) and work closely with Social Services Departments and health professionals.

Staff Are Treated As Family

We know that if our carers are happy and confident in their abilities, they will do an excellent job.

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Fastrack 'Fast' Response

Our support staff are there to make sure that we have all the procedures working well to act quickly and efficiently on each client’s behalf, including our ability to start work for a client often within 24 or 48 hours of the request.

NHS ‘Home-First’ Approach is hugely supported by Fastrack Care, we want as many people as possible to choose to stay in their own homes for as long as they possibly can, so the families can  enjoy those special memorable moments, safe in the knowledge that their loved ones are in capable and caring hands.

Our carers become valued members of the community, as they uphold our key principles of kindness and compassion with the eagerness to deliver the highest standard of care with dignity, respect and compassion at the core.

Technology has always been a major focus for us in improving the care experience of our clients, from greater contact and transparency between carers, clients and family to improvements in office procedures, we are constantly looking out for exciting ways in which technology can play a part in providing you with a first-class service.

Our Operating Principles

We believe in adherence to our principles at all times.

Kindness & Compassion

At all times, to act with kindness and compassion to provide the best quality of care.

High Quality Care

At all times, to ensure the highest standard of care, to adapt and respond to the client’s changing needs.

That Something Extra

To be mindful of the client’s changing health and care requirements and go that extra mile to continually improve the client’s quality of life.

Respect

At all times, to treat each client with dignity and sensitivity, no matter the circumstance.

Reliability & Punctuality

At all times, to adhere to the client’s schedule to make the caring experience a warm and genuine one.

Embrace Cultural Differences

At all times, to welcome cultural differences, be respectful of race and ethnicity, to dress appropriately and be respectful to the client.

Quality & Transparency

Part of mission is to help the elderly stay well, so they can live in their own homes for as long as they choose. We promise to employ the best care professionals who provide a superior quality of care that is safe and secure.

For Clients:

In addition to our 24hour call service, Fastrack Care is making huge inroads into the 21st Century by providing family and friends of our clients access to our clients’ care records using an App on their Smart phones. The key benefit is that it provides peace of mind to family – especially if work commitments or distance prevents daily visits to loved ones under our care.

As part of this (free of charge) service we give you online access to scheduled and actual call visit times, names of carers, notes of visits relating to each task performed and also allows you to send messages to the office with any particular care concerns that you may have.

Please call our office to find out if this service is available in your area. Full roll-out is expected before the end of 2024.

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Carers can instantly see any changes to their rotas, more easily record work done at each client thereby allowing more precious time to attend to the care needs of clients. All care concerns can be easily sent to the office for follow-up. All call visit times are accurately recorded.

Join Us

Our office is more responsive to clients’ needs thereby providing safer and more effective care.

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